1. General Information

This website is owned and operated by Kshreel Jewels.

Throughout the website, “we”, “our”, and “us” refer to Kshreel Jewels. “User”, “customer”, or “you” refers to anyone using this website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

3. Product Information

We try to display jewellery products, descriptions, pricing, images, and details as accurately as possible.

• Product colors may slightly vary due to screen settings and lighting.
• Weight, size, and stone details may have minor variations due to handcrafted processes.
• Product availability may change without prior notice.

4. Pricing & Payments

• All prices are listed in INR unless otherwise mentioned.
• Prices may change without prior notice.
• Payments must be completed through approved payment methods.
• Orders are processed only after successful payment confirmation.

We reserve the right to cancel orders due to pricing errors, payment issues, or suspicious activities.

5. Order Acceptance & Cancellation

We reserve the right to accept, reject, limit, or cancel any order due to stock unavailability, payment issues, or incorrect pricing.

If your paid order is cancelled, the applicable refund will be processed to the original payment method within a reasonable time.

6. Shipping & Delivery

• Delivery timelines are estimated and may vary by location.
• Delays caused by courier services, weather, festivals, strikes, or unforeseen events are beyond our control.
• Customers must provide accurate shipping information.

We are not responsible for failed deliveries due to incorrect address or contact details.

7. Return, Exchange & Refund Policy

Please refer to our separate Return & Refund Policy for detailed information about returns, exchanges, damaged products, refunds, and cancellations.

Customized or personalized jewellery products may not be eligible for return or exchange.

8. User Responsibilities

• Do not misuse the website.
• Do not attempt unauthorized access to systems or data.
• Do not use false information while placing orders.
• Do not upload harmful or malicious content.

Any misuse may result in termination of access and legal action.

9. Intellectual Property

All logos, product images, designs, graphics, text, videos, and branding materials are the intellectual property of Kshreel Jewels.

They may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

We shall not be held liable for indirect damages, loss of data or profits, delivery delays, technical interruptions, or third-party service failures.

Use of the website is at your own risk.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

12. Third-Party Services

Our website may use payment gateways, social media platforms, and shipping providers. We are not responsible for their policies, content, or services.

13. Account Security

• You are responsible for maintaining your account confidentiality.
• You are responsible for all activities under your account.
• You must notify us immediately of unauthorized account usage.

14. Termination of Access

We may suspend or terminate website access without prior notice if any user violates these terms.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Surat, Gujarat.

16. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website means you accept the updated terms.