1. Order Processing Time

• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Customized, personalized, or made-to-order jewellery may require additional processing time.
• Orders are not processed on Sundays or public holidays.

2. Shipping Timeline

Estimated delivery timelines:

• Within India: 3–7 business days
• Remote Areas: 5–10 business days

Delivery timelines may vary depending on product availability, location, courier delays, festivals, weather, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• We may offer free shipping on selected products, promotional offers, or minimum order values.

4. Order Tracking

Once your order is shipped, you will receive tracking details via Email, SMS, or WhatsApp.

• Tracking ID
• Courier details
• Shipment updates

5. Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery fails due to incorrect address, wrong contact number, or customer unavailability, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

6. Packaging

All jewellery products are packed securely to ensure safe delivery and protection during transit.

7. Damaged Package

If the package appears damaged or tampered with during delivery:

• Please do not accept the package if possible.
• Record an unboxing video immediately after receiving the package.
• Contact us within 24 hours with proper evidence.

Claims without proper evidence may not be accepted.

8. International Shipping

Currently, we offer shipping within India only.

International shipping may be introduced in the future. If available, customs duties, import taxes, and country-specific charges will be the customer’s responsibility.

9. Shipping Delays

We are not responsible for delays caused by:

• Courier companies
• Natural disasters
• Government restrictions
• Strikes or transportation issues
• Incorrect customer information